Comprehensive IT Support for your business

Service Level Agreements

from only £25 per month or contact us for a bespoke solution suit your needs

(including free engineer callouts as required)

A hard drive being repaired by IT specialists

Service Level Agreements

Rapid Response IT | IT Support Manchester | Laptop and Security

Network & Desktop Security

Microsoft Office 365

Cloud Back-Up setup service

Offsite Backups

Welcome to Rapid Response IT
The specialist UK IT company

Customers come to us when they need IT and computor support from a company that understands what they need and delivers effective solutions. A company that does not try to sell them a quick off the shelf solution, that actually works out what is in their best interest and delivers it.

  • Our customers, startups, growing or long established, all have one thing in common – to gain more control over their IT.
  • They want IT systems support which doesn’t get in the way of their businesses.
  • Some have in-house IT, while others have been using specialist providers and are looking for something different.

We are able to combine expertise with a personal, one-to-one approach, and offer affordable Service Level Agreements to suit modest budgets.

Because we are not the biggest IT Company in the Manchester area, we really understand the needs of small to medium businesses, and look for solutions that are right for them.

We offer an individual, personal approach, sitting down with you, agreeing what you need and delivering it. Simple as that.

Effective, continuous, wraparound IT support.

Get in touch

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What our clients are saying…

Unison

Having hundreds of national sites means we are always under time constraints when we need to roll out new software or hardware upgrades and updates. Rapid Response IT has never let us down and when we have had to purchase kit through them… the pricing has always been reasonable too.
We would recommend Rapid Response IT to anyone looking for a new support agreement, but would also say they have been great when setting up and managing the IT Infrastructure for a totally new site.
Dave Simms
Unison

Bartell

Having a responsive and Innovative IT support company on standby has really given us the confidence that our IT infrastructure and Data Backup processes are the best in class.
Rapid Response have played a huge part in allowing us to do what we do best as a business whilst they keep everything on the IT side running smoothly.
James Mitchell
Bartell

Reclaim

We’ve worked with Rapid Response for over a year and they’ve supported us through many challenges: setting up a server among many other issues. We’ve relied on their support as we transition to a new space and they’ve always been available with a generous and friendly attitude to our many requests.
We have benefited from the rapidity of their service which has always been incredibly helpful for resolving issues speedily. While they are transparent regarding how much time it will take to resolve an issue, they have been persistent and reliable in helping us with issues that have been especially tricky.
They’ve provided us with office equipment pro bono through their charity scheme of refurbished lap tops, and have always helped us look for the most cost-effective way of providing equipment. They have been tenacious with difficult issues and we’ve really appreciated their consistency and the engineers’ enthusiasm to fix the seemingly un-fixable!
Rebecca Smith
Reclaim Project

System Security

When it comes to security, prevention is better than cure, even as threats continue to evolve. By evaluating your security baseline regarding your processes, data and applications, monitoring and detecting emergent threats and using the latest scanning technology and patches to fix vulnerabilities, our experts have the experience and skills to provide your cyber security solutions.

Reducing downtime and streamlining business processes to maximise performance.

Disaster Recovery

Disaster recovery solutions protect your data and allow continuity of business. Whilst disasters are rare, you need a strategy for recovery. Data can be saved onsite if an offsite solution is impractical. A cloud-based solution, allowing swift access to critical data and operating systems, may be more appropriate.

Our tailored recovery solutions, which may combine both on and offsite technology, assure you that should disaster strike, disruption and diminished productivity is minimal.

Networks

When installing wired networks we use certified cabling and quality routers, hubs and switches. For wireless networks we use industry-class access points – either stand-alone or incorporated into the wired router, wi-fi to ethernet, wi-fi to wi-fi or wifi to bluetooth wireless bridges – and point to point wireless for communication between sites where wired connection is not appropriate.

Whatever the needs and requirements of your business we give you optimum communication and performance.

Continuous Support

Defined and monitored Service Level Agreements mean that you have fully-managed reliability, precision and efficiency, responsiveness, and expert problem-solving procedures in place.

With maximum response times, targeted resolution times and an onsite presence for issues that cannot be solved remotely, our Service Level Agreements give you trouble-free technology. 

Assured support at a level to suit your needs.

Data Backups

Backup of data is essential to protect your business and provide rapid recovery of data. An onsite system with imaging provides complete peace of mind and can have you up and running in under 20 minutes. Allowing you to get back to work quickly with minimal disruption. Offsite backup provides a cost effective alternative for backing up of  data and can allow you to access your files and retain vital information remotely.

Whether onsite, offsite or a combination, we can find the best solution for your data backup.

Server Management

Your server is essential to the optimum performance of your business. From installing a new or replacement network with the best server hardware and operating system, to virtual servers that are accessed remotely to reduce downtime during maintenance, our experts will recommend a tailored server solution to best fulfill your individual needs.

And if your requirements change, we will upscale accordingly so that you continue to reduce downtime and streamline your business processes.